Privacy Notice and Cookies Policy

Abbey Removals
Last updated: February 2026

1. Introduction

Abbey Removals is committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Notice explains how we collect, use, and protect your personal information when you use our website or contact us.

Abbey Removals is the data controller responsible for your personal data.

Contact details:
Abbey Removals
117 Cheshire Street
Market Drayton
Shropshire TF9 1AE
Telephone: 01630 653895

2. Information we collect

We may collect the following information:

• Your name
• Email address
• Telephone number
• Address details relating to your move or house clearance
• Information you provide when requesting a quote
• Communications you send to us

We do not collect sensitive personal data unless required to provide our services.

3. How we collect information

We collect information when you:

• Complete a contact form
• Request a quote
• Contact us by email, phone, or WhatsApp
• Use our website

We may also collect limited technical information such as IP address, browser type, and pages visited. This helps us improve our website.

4. How we use your information

We use your information to:

• Provide quotations
• Respond to enquiries
• Deliver removal, clearance and storage services
• Communicate with you about your booking
• Improve our website and services
• Meet legal and regulatory obligations

We do not sell or rent your personal information.

5. Legal basis for processing

We process your personal data under the following lawful bases:

• Consent - when you submit an enquiry or contact form
• Contract - to provide removal and storage services
• Legitimate interests - to improve our services and respond to enquiries
• Legal obligation - where required by law

6. How we protect your information

We use appropriate security measures to protect your personal data, including secure servers, restricted access to personal data, and secure email systems.

We retain personal information only as long as necessary.

7. Sharing your information

We do not share your personal data with third parties except where required to provide services, required by law, or necessary to protect our legal rights.

We never sell your personal data.

8. Cookies Policy

Cookies are small text files stored on your device when you visit our website.

We use cookies to:

• Ensure the website functions correctly
• Improve website performance
• Understand how visitors use our website

You can control cookies through your browser settings. Most browsers allow you to block cookies, delete cookies, or receive alerts before cookies are stored.

Blocking cookies may affect website functionality.

9. Your rights (UK GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability

To exercise these rights, contact us

10. Data retention

We retain personal data only as long as necessary for providing services, legal and accounting purposes, and responding to enquiries.

11. Third-party links

Our website may contain links to other websites. We are not responsible for their privacy practices.

12. Updates to this policy

We may update this Privacy Notice from time to time. The latest version will always appear on this page.

13. Contact

If you have any questions about this Privacy Notice, please contact us.